Data deletion
If you connected Facebook or Instagram
You can remove Dropteam from your Facebook account at any time, and that tells us to delete your data:
- On Facebook, open Settings & privacy → Settings → Apps and websites. (Dropteam connects Instagram accounts through Facebook login, so it is listed there.)
- Find Dropteam and choose Remove.
- Meta sends us a deletion request. You can follow it with the confirmation code Meta shows you, on a status page at
https://app.dropteam.ai/meta/data_deletion/CODE.
When we receive the request we delete, in every store you connected:
- your Meta Ads and Facebook & Instagram page connections: the access tokens, your Meta user id and name, and the ad account and Page ids they held;
- if that leaves a store with no Facebook & Instagram connection, the comments, direct messages and replies that came in through it.
The ad results the store already reported on stay part of the merchant's store data until the merchant removes Dropteam. Comments and messages are recorded with page-scoped ids, so we can't match a single commenter to a Facebook account automatically: to have your own comments or messages removed from a store's inbox, email us (below) with the Page and the comment or message.
Merchants
- Disconnect an account: in Dropteam, open Connections and choose Disconnect. Its tokens are deleted straight away and the agents stop using it.
- Remove Dropteam: uninstall it from your Shopify admin (Settings → Apps and sales channels). 48 hours later Shopify asks us to delete the store's data and we delete it: orders, connected accounts, support and social data, generated content, files and agent history. The audit log of actions taken is kept as the record of what was done; it holds references, not customers' contact details.
- Delete your Dropteam login: email us from the address you sign in with.
Shoppers
Dropteam doesn't store shoppers' names, email addresses, phone numbers or postal addresses. When you ask a store to delete your data, Shopify passes the request to us and we remove what is linked to you: the customer reference on your orders, and your support tickets and messages. You can also email us.
Contact
Email [CONTACT EMAIL] with “Data deletion” in the subject. Tell us the store or the Facebook Page involved; we will confirm when the deletion is done.